Shipping policy

Shipping Policy

Last Updated: 30 September 2026

At BNH Traders, we aim to process and deliver customer orders efficiently and securely.

1. Delivery Coverage

BNH Traders currently focuses on delivering orders within Pakistan. Delivery availability may depend on the destination and courier coverage.

2. Standard Delivery Charges

Orders below Rs. 4,500: Rs. 249 standard delivery charge.

Orders Rs. 4,500 or above: Free standard delivery.

3. Estimated Delivery Time

Our standard estimated delivery time is 3–7 business days.

The delivery period may vary depending on the destination, courier route, weather conditions, public holidays, operational workload, security conditions, and other circumstances outside our reasonable control.

4. Order Processing

Orders are normally processed after the required order information has been received and the order has been confirmed.

Processing time may vary depending on product availability, order volume, verification requirements, and other operational considerations.

5. Courier Services

Depending on destination, availability, service level, and operational requirements, BNH Traders may use one or more courier or logistics providers.

Possible courier partners may include:

PostEx
BlueEx
SkyEx
Leopards Courier
TCS
Other appropriate logistics providers

6. Tracking Information

Where tracking information is available from the selected courier, it may be provided to the customer through the contact details associated with the order.

Tracking updates are generated by the courier and may not update immediately.

7. Delivery Attempts

Customers should remain available at the provided delivery address and keep their phone number reachable during the expected delivery period.

Courier companies may make one or more delivery attempts depending on their operational procedures.

8. Incorrect Address

Customers are responsible for providing a complete and accurate address, including house/shop number, street, area, city, postal information where applicable, and a reachable phone number.

Additional charges or delivery delays may occur where an address is incorrect, incomplete, inaccessible, or requires redirection.

9. Failed Delivery

If an order cannot be delivered because the customer is unavailable, refuses delivery, provides incorrect information, or does not respond to courier communication, the order may be returned to BNH Traders.

Any additional delivery or return charges may be considered depending on the circumstances of the failed delivery.

10. Delayed Orders

Delivery estimates are not absolute guarantees. Delays can occur because of weather, public holidays, courier workload, route restrictions, strikes, security situations, incorrect addresses, or other circumstances beyond our reasonable control.

If we become aware of a significant delay, we will make reasonable efforts to assist the customer.

11. Damaged Package

Customers should inspect the package and product as soon as reasonably possible after delivery.

If a product arrives damaged, customers should photograph the package and product and contact BNH Traders within 48 hours.

12. Missing or Incorrect Items

If an order appears to contain a missing or incorrect item, please contact us within 48 hours of delivery with the order number and supporting photographs or video where applicable.