Privacy policy

Privacy Policy

Last Updated: 30 September 2026

BNH Traders respects your privacy and is committed to handling customer information responsibly. This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the choices available to customers.

1. Information Covered by This Policy

This policy applies to information collected when you visit our online store, browse products, create or submit an order, contact customer support, communicate with us through available channels, or otherwise interact with our online services.

2. Information We May Collect

Depending on your interaction with BNH Traders, we may collect:

Full name.
Phone number.
Email address.
Billing address.
Shipping or delivery address.
Order details and purchase history.
Product preferences and customer service communications.
Information provided when contacting us through WhatsApp or email.
Device, browser, IP-related, and website usage information.
Cookie and similar technology information.

3. Payment Information

Where online payment services are used, payment information may be processed by the relevant payment provider or platform.

BNH Traders does not intentionally request customers to send complete card numbers, CVV codes, passwords, OTPs, or other highly sensitive payment credentials through WhatsApp, email, or social media messages.

4. How We Use Customer Information

We may use information to:

Process and fulfill orders.
Confirm orders and communicate delivery information.
Provide customer support.
Handle returns, exchanges, refunds, and cancellations.
Improve products, website functionality, and customer experience.
Detect and prevent fraud or abuse.
Maintain business and transaction records.
Understand website traffic and performance.
Measure advertising performance.
Send promotional communications where permitted.
Comply with applicable legal or regulatory obligations.

5. Shopify

Our online store is hosted and operated using Shopify's commerce platform. Information necessary for operating the store may therefore be processed through Shopify and its associated infrastructure.

6. Delivery and Service Providers

When necessary to fulfill an order, relevant customer information may be provided to courier, logistics, payment, technology, or service providers.

Information shared with such providers is intended to be limited to what is reasonably necessary for the relevant service.

7. Advertising and Analytics

BNH Traders may use analytics and advertising technologies to understand how customers interact with the website and to measure and improve advertising campaigns.

This may include technologies such as Meta Pixel, Conversions API, cookies, analytics tools, and other similar technologies configured through our store.

8. Cookies

Cookies and similar technologies may be used to keep the website functioning, remember preferences, understand website usage, measure performance, and support advertising or analytics activities.

9. Marketing Communications

Where permitted, BNH Traders may contact customers about products, promotions, offers, or store updates.

Customers may contact us if they no longer wish to receive promotional communications. Transactional messages relating to existing orders may still be necessary.

10. Data Sharing

BNH Traders does not intend to sell customer personal information as a standalone commercial product.

Information may nevertheless be disclosed to service providers, technology partners, payment providers, courier companies, advertising platforms, analytics providers, professional advisers, or authorities where reasonably necessary for business operations, security, legal obligations, or other permitted purposes.

11. Data Security

We use reasonable administrative and technical measures to protect customer information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Data Retention

We may retain information for as long as reasonably necessary for order processing, customer service, accounting, business records, fraud prevention, dispute handling, legal compliance, and legitimate business purposes.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

BNH Traders does not control the privacy practices of those third parties. Customers should review the relevant third-party privacy policies before providing information directly to them.

14. Children's Privacy

Our online store is intended for general consumers and is not specifically designed to knowingly collect personal information from children.

15. Privacy Requests

Customers may contact BNH Traders regarding questions about personal information or privacy practices.

Where applicable, we will consider reasonable requests relating to personal information subject to applicable law, legitimate business requirements, security considerations, and record-keeping obligations.